|
Customer Service
How to Order
FAW International, LLC
PO Box 471836-1836
Forestville, MD 20747
Phone: 1-877-329-4686
Fax: 301-420-9186
E-Mail:
info@tributetoafrica.com
Hours: Mon- Sat, 10:00AM –
7:00PM
You have a choice. Pick
one:
- Order Online.
We’ll confirm your order after you submit
it. Also, you will receive a Thank you
co
 nfirmation upon completion of your order. For
detail instruction,
click here.
- Call our toll
free 1-877-329-4686 for fast credit card or
mail in ordering 24 hours a day, seven days
a week.
- Fax your order in at 301-420-9186 and you’ll have a
speedy response the very same day.
- Mail your order
to the above address. As soon as we receive
your request we start the process of
completing your order.
Note: Prices are
subject to change due to market conditions.
Please order promptly. All orders subject to
acceptance by FAW International, LLC.
Detailed
Instructions for Ordering Online
To order coins or any
accessory products simply go to
Online
Store. Select the products of your choice by
simply clicking the image or name. Click "+ Add
to Shopping Cart" if you want to order an item.
You will see your item in the shopping cart. If
you wish to purchase another item(s) just click
"Continue Shopping" and you will be redirected
to the
Online Store page and the process is
continued. Lastly, to purchase these products
you must click on "Check Out." In order to
complete your sale you must fill in the billing
information, ship to information, credit card
payment information and the security image
verification section. All orders take place
through 1ShoppingCart.com's secure web
server. (See image to the right. You can verify
the status by clicking on the "Credit Card
Security" link in the "Credit Card Payment"
section.) Complete all required section of this
order confirmation form. In the Product Order
Information section please review your purchase
to make sure the order is correct. If there is
an error in the Quantity section simply changes
the number. If you have any comments or
concerns please fill in the allotted area.
Finally, click Submit Order .
Back to Top
FAW’s Return Policy:
- FAW International
offers a 10-day customer satisfaction policy
after receipt of your order. You must
contact us by email within 10 days of
receiving your order.
- Carefully, inspect and
evaluate your coin(s) and/or other purchases
during this period.
- Any coin or currency
removed from its original holder is
considered sold.
- Sealed Mint products
must remain sealed and in good condition
upon return.
- Please let us know if
you prefer an exchange, credit or refund.
- Shipping and handling
fees and return postage fees are
non-refundable.
Back to Top
Checking your Order:
To check your order status,
please call 1-877-329-4686 or use the order
number received in your confirmation email to
check your status online. If your item has
shipped, use the tracking number you received by
email in your shipping notice to track the
shipment.
Back Ordered Items
Back ordered items will be
shipped within 30 days. If we can not ship your
order within that time, we will notify you of
the delay. If the items cannot be shipped within
thirty days then you may then elect to wait for
the items to arrive or may cancel your order.
Back to Top
To inquire about billing,
please call 1-877-4686 or just send an
email.
Back to Top
We ship your order by
registered US Postal Service (USPS), FedEx, and UPS mail
services. We have found these to be the best,
safest, and most convenient and economical
methods available. Because of this added
security, we highly recommend you sign for each
package when it is delivered. Should you or some
one in the household not be unavailable when the
mail carrier attempts to deliver your order, you
will then receive a delivery notification slip
allowing you to pick up your order at the nearest
Post Office or mail service. Your order will never be left
unsecured.
All information subject
to change without advance notice.
-
Where do you ship?
-
How do you ship
packages?
-
How long will it take
to receive my order?
-
What are the shipping
fees to send my order?
-
Can I track my order
after it has been shipped?
1. Where do you ship?
FAW
ship packages both domestically and abroad. We
have a wide range of carriers available each day
for pick up and deliver. Just call our
1-877-329-4686 number and a customer service
representative will be happy to explain our
shipping policy and areas of delivery.
2. How do you ship packages?
We’ll ship your orders by FedEx Services, UPS
ground and air, and by the U.S. Postal
Services. Customers can choose which every
service is most convenient for their particular
need. Final costs per shipment will be
displayed at the end of the check out process.
3.
How long will it take to receive my order?
For packages shipped regular service within the
U.S., customers should expect to receive their
delivery within 7 to 10 days. Other mail
services such as DHL, FedEx, and UPS,
information is available through our web site
for time of delivery or order status.
4.
What are the shipping fees to send my order?
The shipping fees are based on your shipping
location, size and weight of your package. Each
order is link to the carriers we use and the
rate per order is automatically calculated and
added to your final purchase. You will be able
to review all shipping charges before your order
is submitted.
5.
Can I track my order after it has been shipped?
We
have a tracking system with all mail services.
To get up to date tracking information customers
can go to order status located on the Customer
Service page with their tracking number and find
their current order status.
Fast SHIPPING
All orders are insured for their full value.
Packages must be signed for. If using USPS
services, they will attempt to deliver items up
to three times before returning them to FAW
International. All USPS orders are shipped via
USPS Priority Mail. Oversize/Heavy items will be
shipped via FedEx Ground or upon your request.
Shipping Rates are based on total price of
the order.
FedEx 2-Day Shipping:
Additional $15 charge
FedEx Standard Overnight:
Additional $30 charge
Foreign Shipping & Quotes
(Includes Canada): After you have placed your
foreign order, we will contact you via e-mail
giving you a choice of international shipping
methods. We will provide quotes for (i) Fed
Ex-International and (ii) International
Air-Mail. Your order will be dispatched when we
receive notification of your preferred shipping
method and your acceptance of the extra freight
charges.
Our International customers can call
1-877-329-4686 to reach either our customer
service or sales representatives for a shipping
quote.
Additional freight charges will be added to
foreign orders.
A customer service
representative will be happy to explain our
shipping policy and provide you notification of
your order status.
Terms and Conditions: All
payments must be in U.S. funds. We accept
personal checks, cashier's checks, money orders,
or credit cards. Most orders are shipped within
48 hours of receipt of payment except for
personal check orders which are held up to 7
days for check clearing. International
transactions must be paid by a credit card or
international money order in U.S. funds
Back to Top |
